Questions about a design, a download or your license? Email us and a real person answers.
We reply within 1 business day, Monday to Friday (Mountain Time). If your question is about an order, include your order number.
Business details
Cerovaine LLC
8206 Louisiana Blvd NE, Ste A #10577
Albuquerque, NM 87113
United States
This is our mailing address. Cerovaine is an online store with no walk-in shop.
Orders and downloads
Every product is a digital download. Nothing is shipped. Right after payment you get your download links on screen and by email. Each link works up to 5 times within 30 days. If you need a fresh link, email us and we send one free. You can also find your files any time under My account > Downloads.
Refunds
If a file is damaged, won’t download, is the wrong file, or you were charged twice, email us within 14 days with your order number. We send a working file or refund your payment, usually within 2 business days. Read the full refund policy.
License
What you can make and sell with each design: license terms.