Last updated: October 21, 2026.
All products on cerovaine.com are digital downloads. Nothing is shipped. Because a file can’t be returned once you’ve downloaded it, all sales are final.
We will fix it or refund you when
- The file is damaged, won’t open or won’t download.
- You got the wrong file.
- You were charged twice for the same order.
Email support@cerovaine.com within 14 days of purchase and include your order number. We will send you a working file or refund your payment, usually within 2 business days.
We can’t refund
- A change of mind after you’ve downloaded the file.
- Colors that print differently from how they look on screen. Printers, blanks and heat settings all change the final color.
- Files you bought by mistake when you already own them through a bundle. Email us before downloading and we’ll help.
Chargebacks
Please contact us before you open a dispute with your bank. Almost every problem can be fixed quickly by email.